In late 2023, a community health center partnered with us to enhance efficiency and improve patient care by implementing two of our core solutions:

• Screening Solution – enabling patients to complete necessary screenings on a private tablet while in the waiting room.
• Autonomous Coding – automatically assigning CPT codes through an intelligent workflow that mines data directly from the chart.

The community health center’s initial focus was administering the PHQ-9 (a screening and assessment tool for depression) through our Screening Solution, though they have now expanded the offered screenings.

The Challenge

Prior to implementation, clinical staff were spending significant time manually administering screenings and entering codes. This contributed to:

• Increased administrative burden
• Reduced face-to-face patient interaction
• Higher risk of missed coding opportunities
• Growing provider burnout due to excessive “clicks” in the EMR

The Solution

By leveraging our Screening Solution and Autonomous Coding, the community health center was able to:

• Shift screenings to a patient-led process completed in the waiting room.
• Eliminate manual CPT code entry with automated workflows.
• Ensure accurate capture of billable services.
• Allow providers to focus more on patient care rather than administrative tasks.

The Results

The impact was measurable and immediate:

• 2024: Increased insurance payments totaling $229,000 (excluding quality incentive dollars, IPA payments, and ACO shared savings).
• 2025 (as of June): Already $123,000 in payments, with additional revenue expected by year-end.

Beyond revenue, the CHC experienced:

• Reduced provider burnout by minimizing EMR “clicks.”
• More personal patient visits, with providers able to focus on meaningful conversations instead of data entry.

Improved operational efficiency, with fewer manual workflows for clinical staff.

Conclusion

By adopting our Screening Solution and Autonomous Coding, the community health center not only captured significant new revenue but also strengthened its ability to deliver high-quality, patient-centered care. This dual impact—financial growth and improved provider satisfaction—demonstrates the power of automation in transforming healthcare delivery.